Processing product components

R&D capability

Technology innovation as the foundation, continuous product improvement

Exquisite quality stems from meticulous craftsmanship. Jianha Machine Tool continuously conducts technological research and development to optimize product performance and quality, driving product iteration and upgrades. We extensively collect and thoroughly analyze equipment feedback from frontline customers, using it as an important reference for product improvement. Starting from the actual needs of our customers, we focus on enhancing their equipment usage experience and strive to provide them with more competitive, high-quality products.

Productivity

Post-sales integrated into production, addressing pain points proactively

In the pursuit of product quality, Jianha Machine Tool has revolutionized the production concept and constructed the “Post-Retail Production Standard”, which does not mean that there is no after-sales service, but the function of the after-sales department has been transformed so that the after-sales personnel are integrated into the production department. The core of this system lies in the fact that the user pain point problems that may appear in the after-sales process are advanced to the product production stage for screening and solving, so that the products undergo strict quality control and technical optimization before leaving the factory to ensure that each product can bring customers a comfortable experience, and then build a more solid product quality defense line.

Service capability

Full-time technical support, quick troubleshooting

Establish a highly efficient response mechanism, providing 7x24 online technical support. We promise a rapid response within two hours of receiving a customer's after-sales request, offering targeted solutions to troubleshoot problems. Within 48 hours, a professional technical team will be dispatched to the customer's site to quickly locate equipment malfunctions. We strive for speed and efficiency to solve problems for our customers and ensure the smooth operation of their business.